The Rocketeer Pack is a patented pet harness, designed to protect your dog in case of an accident. The multifunctional dog harness works as a backpack as well!
The Rocketeer Pack has been approved by the Center For Pet Safety for the 25 pound harness.
Your pre- order will include the front/backpack accessory ($20 value) as well as The Rocketeer Pack harness to make it easier to put your dog into the pack. ($40 value).
By pre-ordering you're supporting our small company to manufacture the correct amount of The Rocketeer Packs correlating to the size chart below. Please share our page and have others pre-order with you to help protect their dogs as well.
Please measure your pet starting from the collar to the tail base for proper sizing:
Extra Small (12" pack) - Dog Sizes 9" - 10"
Small (14" pack) - Dog Sizes 11" - 12"
Medium (16" pack) - Dog Sizes 13" - 14"
Large (18" pack) - Dog Sizes 15" - 16"
Extra Large (20" pack) - Dog Sizes 17" - 18"
Pre-orders limited to 1,000 Rocketeer packs, reserve yours today. Don't miss this opportunity to receive this discount on one of the most unique and safest pet car seats on the market. Delivery December 2017.
Rocketeer packs come in all black with a streamline design. We currently do not have any colors other than black.
WE ARE NO LONGER ACCEPTING ANY RETURNS FROM 2017, OUR BOOKS ARE CLOSED. IF YOU MAIL IN YOUR RETURN WE WILL ASK YOU TO SEND US A RETURN POSTAGE. IF YOU DO NOT WANT IT SHIPPED BACK TO YOU WE WILL DONATE YOUR PURCHASE TO A LOCAL 501C3 ANIMAL SHELTER AND NO REFUND.
What Happens if There's a Problem With My Order?
We have a lifetime repair warranty to handle any manufacturing defects. All of our products are manufactured to the highest standards and are warranted to be free of material and workmanship defects for as long as the original purchaser owns the product (proof of purchase is required). If your order was shipped incorrectly or any other problem occurred, please contact us.
How Do I Return a Product?
We accept returns within 20 days (15% re-stocking fee applies). You will be responsible for return postage.
RETURN THE ROCKETEER PACK'S TO:
ZUGOPET Return Center
2573 W Pocono Ct,
Coeur D'Alene ID. 83815
RETURN ALL OTHER ITEMS TO:
ZUGOPET Return Center
3112 Windsor RD #311
Austin TX 78703
FINAL SALE ITEMS MAY NOT BE RETURNED. TO DETERMINED IF YOU PURCHASED A FINAL SALE ITEM, THIS WOULD HAVE BEEN PROMINENTLY PLACED ON OUR WEBSITE BEFORE YOU MADE THE PURCHASE AND MARKED AS FINAL SALE ITEM.
Refunds - You want your money back.
Any product in good, unused condition can be returned within 20 days of purchase for a refund of the purchase price excluding shipping and a 15% restocking fee. Refunds are processed within 5 days of receipt. We credit towards your original method of payment when possible. Simply send your merchandise to us along with proof of purchase (invoice, order confirmation or packing slip) back to us. If no documentation is provided, we may not be able to process your refund. Please note: Since we cannot be liable for lost packages that do not arrive at our warehouse, it may be a good idea to send it using a trackable shipping method.
For The Rocketeer Pack - You must return The Rocketeer Pack in its original packaging (orange box), if not you will be charged an additional $7 to replace the box. We want all customers to have the same unboxing experience as you did.
Why do you charge 15% restocking fee?
For our US customers, we do not charge a shipping or handling cost to receive our product. This 15% helps us our cover our shipping expense and the costs of the handling in our fulfillment center to prepare the product to be resold.
Same with our worldwide shipping. What ever price you see at checkout we pay the same on our end to help get you the product at a reasonable price. The 15% helps us cover half of our shipping expense and the cost of the handling in our fulfillment center.
You want a different size, color or style. Should you wish to exchange any product for another item, simply place a new order through our website and return any unwanted merchandise to us for a refund (see above). Once we receive your return merchandise in good condition, we will issue a refund less shipping charges (8% restocking fee may apply for resizing).
Please note that there may be certain orders that we are unable to accept and must cancel. ZuGoPet reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
ZuGoPet is not responsible for late deliveries for special occasions, such as birthdays, or other events. We encourage customers to place their order in advance to ensure there is enough time to receive their item.
Customers that order on the peak of Christmas season we cannot not be held responsible if an item does not arrive in time for Christmas.
All orders reported as "delivered" by shipping companies are considered delivered. ZuGoPet cannot be made liable of non-delivery in this case.