Please visit our return policy link for more details: CLICK HERE

Do you ship internationally? 

We do ship internationally. Extra shipping costs may be applied depending on the shipping destination.


Will, my dog like being in The Rocketeer Pack?

10% of dogs whine for the first 1-2 weeks when getting used to The Rocketeer Pack. Just as a baby might cry the first time you position him in a car seat, your dog may whine the first time she is secured in The Rocketeer Pack.

The Rocketeer Pack doesn't work well with banana shaped body types such as Greyhounds. Preferably, please make sure your dog('s) have a straight spine, so their bodies lay flat against the velcro backing.

As a parent, for safety reasons, you would not take your child out of his car seat while driving, even if he was crying. The same should apply with your dog in The Rocketeer Pack. Your dog will learn to love it and will want to be secured in the pack for every ride in your vehicle. Many dogs fall asleep after being in the harness for 30 minutes. Keeping your dog secured in The Rocketeer Pack while driving will ensure both you and your pet's safety. 

How long can you keep your dog in The Rocketeer Pack?

Doctors have suggested that your dog be secured in The Rocketeer Pack position for a maximum of 60-90 minutes at a time. For rides lasting longer than 60-90 minutes, it is a good idea to take your dog on a 15-20 minute walking, potty, and water break. Dogs tend to get dehydrated on road trips. Specialists suggest breaks at these intervals for your dog's well being, regardless of whether or not you're traveling with The Rocketeer Pack. Every dog is different and should never be left alone in The Rocketeer Pack. It would be best if you always kept a watch on your dog while traveling, and never leave your dog in the car alone. 

Is this bad for dogs' backs? 

We had The Rocketeer Pack studied by multiple veterinarians, doctors, and spinal surgeons. All concluded that dogs are ok in this position for 60-90 minute stretches. Physical therapists place dogs in this position as a regular practice. The Rocketeer Pack is the safest way to travel with your dog.

Is this animal abuse?

No, we believe not placing your pets in proper safety-passed equipment is animal abuse. The Rocketeer Pack has been closely studied and monitored for over seven years under the advisory of veterinarians, spinal surgeons, and other medical professionals. Feedback was given by the Center For Pet Safety through their vigorous crash simulation tests.

Why should we use The Rocketeer Pack over other car seats on the market?

Most brands have failed the Center For Pet Safety's car crash simulation test. Studies have shown that clips and harnesses have broken off and struck passengers, causing injuries and deaths to both dogs and people. When a dog is not secured in a vehicle, the G-Force of its body weight becomes very dangerous to vehicle occupants in a collision. For example, in the case of an unsecured 25-pound dog either loose in a car or clipped into a car seat harness involved in a 30 mile per hour vehicle crash, up to 1,150 pounds of projectile bodyweight could collide with occupants inside the vehicle. This is why most pet car safety seats have failed. They have not been adequately engineered to restrain pets and protect them and vehicle occupants from this force. In the event of a collision, The Rocketeer Pack is designed to keep your dog secured and stable. If a car accident does happen, you will be prepared.

Is this ok for dogs with spinal, joint, arthritis, or hip issues?

For dogs with a medical condition, please consult your veterinarian before use. The Rocketeer Pack was originally designed for dogs with hip and knee issues, comfort, and safety in mind. It has been reviewed by Veterinarians every step of the process, endorsed by one of the top small animal Spinal Surgeons and reviewed by Neurologists. Two Veterinarians ordered The Rocketeer Pack for their pets upon reviewing it. Small dog rehabilitation centers around the world have also asked to distribute The Rocketeer Pack to their clients.

Why isn't the dog's bottom resting on the seat cushion? 

By design, an adequately sized Rocketeer Pack secures your dog in a position that suspends your dog's bottom above the seat cushion. The positioning and fit of The Rocketeer Pack are critical for your dog's safety. Due to vehicle seat configurations, The Rocketeer Pack is designed only for dogs weighing less than 25 pounds. Larger dogs would not fit properly in A Rocketeer Pack in this suspended position.

Why isn't this made for larger dogs?

Unfortunately, The Rocketeer Pack is currently not available for dogs weighing more than 25 pounds. Due to vehicle seat configurations, which would not allow for your larger dog's bottom to be properly suspended above the seat cushion in Rocketeer Pack, an essential requirement for your dog's safety.


What are the Jetsetter measurements?

Jetsetter, 16 inch weighs in at 4 pounds and is 16 inches long, 10 inches tall and 10.5 inches wide.

Jetsetter, 20 inch weighs in a at 5.27lbs and is 20 inches long, 10 inches tall and 10.5 inches wide  

Is the Jetsetter crash tested?

No, the Jetsetter is not a safety product. It is designed only to be used as a distraction tether. We understand that The Rocketeer Pack is not for all dog parents. If you decide to use the Jetsetter as a car seat, we cannot guarantee your pet's survival in an accident.

Whats the difference between the v1 and v2?

V1 means version 1 and V2 version 2. In the V2, the exterior material is different, and the inside pillow is less flexible and stiffer. There is a snap under the bag for the side zip downs. We removed some small D ring tie options and added the side zippers for the airplane carryon luggage option. We also removed the metal side ZuGoPet logo and replaced it with a beautiful stitched logo that blends in with the bag. We wanted the Jetsetter to look more like a regular purse for those who used it for their everyday carryall and improved the design with more durable exterior material.


What is the "Buy a bag, save a life" program?

This program was designed to help save shelter animals from being euthanized. ZuGoPet will donate no less than $1 from each product sold to affiliated charities. The charities in the program must see that all donations from ZuGoPet go directly to helping an animal in need. Visit for a list of the affiliated non-profit organizations. 


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