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FAQ

What are the return policies?

WHAT IS YOUR RETURN POLICY? We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly exchange your timely return of unused, unwashed, or defective merchandise.  We do not issue refunds; all merchandise may be returned for store credit or exchanged.

Returns are accepted on merchandise within 14 days of receipt for items that HAVE NOT BEEN USED OR WASHED, and with ALL tags attached and inserts returned. 

FINAL SALE ITEMS MAY NOT BE RETURNED. ALL SALE ITEMS ARE FINAL SALE. 

Shipping is non refundable. All international orders are FINAL. Approved Returns will be given online credit and exchanges will be honored at the shipping expense of the customer.

When sending back your return please include the Return Merchandise Form here

What are the bag dimensions? The dimensions are 10" wide x 16" long. 

What is the maximum pet weight? Maximum weight is 15 pounds. As stated above please be aware of your pets measurements. 

What is the maximum pet size? Be sure your pet is smaller than the bag so your furry friend will fit! Please measure your pet's length, from the nose to the behind (tail not included). They should not be longer than 14" so you can enclose them comfortably. 

What colors are available? Currently we have 3 colors, black (Midnight collection), pink (Lipstick collection), and white (Snow collection). 

Do you ship internationally? We do ship internationally. Extra shipping costs will be applied depending on where you live in the world.

What is the "Buy a bag, save a life" program? This program is set up to help rescues save shelter animals from being euthanized. ZuGoPet will donate no less than $1 of each product sold to affiliated charities. The charities in the program must see that all donations from ZuGoPet go directly to helping an animal in need. Visit www.zugopet.com to see the affiliated non-profits. 

How much does the bag weigh?  The bag weighs 2 pounds. 

How does this bag help with motion sickness and anxiety? This bag is like a mini dog cave. Some dogs simply feel more secure in confined surroundings. It also has the same effect as a hammock. No bottom support, conforms around your pets body to give a feeling of being cradled, hugged or held.

How do you clean the bag? Soap and water. The interior is made of an easy to clean water proof canvas material.

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